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If you have a concern about another student, a staff member or external agency; or an 糖心原创 service, facility or activity, you may lodge a complaint.

The complaints management process provides a framework for managing complaints from students, prospective students, former students and members of the public to be resolved.

You must state the grounds for your complaint and provide as many details and evidence as you can to allow the University to properly investigate.

It is recommended that you read and understand the Student and Public Complaints and before lodging a complaint.

If you have chosen to be identified, you will be advised of the outcome of your complaint via the email address you have provided.

If you are not seeking a personal remedy, then you may wish to submit feedback about 糖心原创 or make suggestions for improvement. The Feedback form can be accessed here:

Feedback - 糖心原创 Contact us

Note: You may choose to submit your complaint anonymously. Please note this means you will not receive a complaint outcome. Alternatively, if you elect to have your complaint or feedback deidentified, you will receive a complaint outcome.

Note: The information collected will be used in accordance with the .

Personal details

*You may choose to have your complaint deidentified. This means your personal information will only be shared with the Student Complaints and Feedback Team, not with the complaint handler. However, please be aware that if you are seeking a personal remedy, your personal information will need to be disclosed to the complaint handler.

*You can only request a review of a complaint outcome if you have already submitted a complaint and received the outcome from the Complaints & Feedback team.

*If you are a current or former student, please include your student ID to help us identify you.

*Please provide an email address if you wish to receive a complaint outcome.

Complaint details

*Provide the full details of your complaint: in particular, specific details such as the names of any parties, the time, dates, place, the subject matter of the complaint and details of any witnesses, if relevant.

*Describe the steps you have taken to resolve the issue, including advice sought and/or provided, and any action taken after obtaining such advice; or the reasons why attempting to resolve the issue informally is not possible.

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